Gray Malin Acrylic Picture Frames are all made to order in the USA and will be ready to ship within one week of order placement. Once an order is ready it will ship via FedEx and shipping timelines are:

- FedEx Ground: 1–5 business days within US (not available to ship to Alaska)
- FedEx 2 Day: 2 business days within the US
- FedEx International Economy: Typically in 2–5 business days to select countries worldwide, please refer to our FAQ page for a list of the international countries we ship to\*\*
- \*\* Products are available for shipment to select countries
- \* FedEx operates Monday–Friday, delivery is by the end of the business day
- \* Exceptions: No delivery on US bank holidays.
- \* Exceptions: FedEx cannot deliver to PO boxes

Gray Malin products (excludes trays) are returnable within 5 days of delivery. Funds will be credited in the form of a merchandise credit. Continental U.S. and Canada only, not applicable to Alaska, Hawaii & International orders.

- Return process must be initiated within 5 days of delivery by contacting Guest Services.
- Products must be returned unopened, undamaged & in original packaging.
- Return shipping label will be provided by Guest Services. Shipping charges will be deducted from merchandise credit. Items must be return shipped within 48 hours of label receipt.
- Please note for all exchanges, only current promotions may be applied to new orders. Past promotions may not be applied unless an even exchange is initiated.